top of page

FAQ

At Medrive Car Rental, we understand that renting a car can be confusing. That's why we've put together this list of frequently asked questions to help you out. If you don't see your question here, please don't hesitate to contact us.

  • Put simply, what’s in your terms and conditions?
    Our T&Cs are straightforward and fair. They reinforce the Medrive commitment to vehicle condition, insurance, and responsible use. They also clarify your legal responsibilities if you misuse the vehicle, lose belongings, or cause damage.
  • Service Locations & Times
    Sydney Area: Ultimo, Sydney (NSW) Newcastle Area: Newcastle City (NSW) Office Hours: 9 AM - 4 PM (Monday - Sunday) After-Hours Pick-Up & Drop-Off: Available by arrangement.
  • Can someone pick up the vehicle on my behalf?
    Yes, you may authorize another individual to collect the vehicle on your behalf. Please contact us in advance for further details.
  • Age Requirements for Renting a Vehicle
    To rent a vehicle, you must: Be between 25 and 79 years old. Hold a full open driver’s license or an international driving license recognized for use in Australia. We do not rent to drivers with learner, provisional, or probationary licenses.
  • Required Documents for Renting with an International License
    If you have an international driver’s license, please provide the following: Physical driver’s license (not a digital copy) Passport Proof of local address, such as: Hotel booking receipt A proof of address Utility bill from your place of stay If your license is not in English, you must also present an official translation or an International Driver’s Permit (IDP).
  • Is a Deposit Required?
    Yes, a deposit is required for all rentals: Standard Rentals: $350 - $500 deposit (applicable at all locations) Long-Term Rentals: $1,000 deposit For further details, please contact our team.
  • Does Medrive Charge Hidden Fees?
    No, we do not charge any hidden fees. All costs are transparent and clearly outlined upfront.
  • Available Add-Ons for Rent
    Enhance your rental experience with the following add-ons: Add an additional driver: $15 per person Child Seats (6 months – 4 years): $10 per seat Trolleys for Commercial Vehicles: $10 per item Luggage Trailer for Commuter (10 & 12-seat): $45 per day To ensure availability, please contact us prior to pickup.
  • Does Medrive Cover Tolls and Fines?
    No, you are responsible for any road tolls or penalties incurred during your rental. If you are not using your own E-Tag, you can purchase a casual pass and pay for tolls as you go. Additionally, a $2.20 charge per toll will apply for GPS and administrative fees. Fines are not included and remain the renter’s responsibility.
  • Where Can I Drive?
    You may drive your rental vehicle anywhere within NSW. If you wish to drive outside NSW, you must obtain prior written permission, which will be noted in your Rental Agreement. No additional fees apply. However, even with permission, the vehicle must never be driven beyond the following borders: Queensland: North of Rockhampton and west of Longreach South Australia: Beyond Adelaide Northern Territory, Western Australia, or Tasmania For more details, please refer to our Terms and Conditions.
  • What is insurance excess in car rental?
    When you rent a car with us, standard insurance is included, but you’re still responsible for up to $3,000-$4,500 if the car is damaged or stolen — this is called the insurance excess. So, if something happens to the car, you could be charged up to $3,000-$4,500. To lower this, you can choose to add extra insurance that reduces the excess. We always recommend checking the terms and taking photos of the vehicle before and after your rental for peace of mind.
bottom of page